Terms of service

Terms of Service
once a day co.
Effective date: 1 August 2026
Last updated: 14 October 2026

1. About these terms

This website, onceadayco.com, is operated by The Trustee for the RGMG Family Trust (ABN 58 522 510 571), trading as once a day co. ("we", "us", "our"), of Paddington, Queensland, Australia.

These Terms of Service apply when you browse our site, place an order or use our daily content. By using the site or placing an order, you agree to them. Please read them before you buy.

Our Privacy Policy and Refund Policy also apply and form part of these terms.

Contact: janeford@onceadayco.com

2. Your rights under Australian Consumer Law

Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law or any other law that cannot lawfully be excluded. If anything in these terms is inconsistent with those rights, your rights under the law apply and the inconsistent part does not.

Under the Australian Consumer Law, our goods come with guarantees that cannot be excluded. In particular, goods must be of acceptable quality, match their description, and be fit for any purpose we have told you about.

You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure.

To make a claim, email janeford@onceadayco.com with your order number and a description of the problem, plus photographs if the item arrived damaged. We will respond within 5 business days.

3. Who can buy from us

You must be at least 16 to place an order. If you are under 16, please ask a parent or guardian to order for you.

You agree not to use our site or products for any unlawful purpose, and not to interfere with the operation or security of the site.

4. Products, colours and availability

We do our best to display our products accurately, but colours and finishes can look different on different screens, and small variations occur in printing and ceramics. These minor variations are normal and are not a fault.

Products are subject to availability. We may change or discontinue products at any time. If we cannot supply something you have ordered and paid for, we will contact you and give you the choice of a substitute, a delay, or a full refund.

5. Prices and payment

Prices shown to Australian customers are in Australian dollars and include GST. Shipping is calculated and displayed at checkout before you pay.

If you are ordering from outside Australia, prices are shown in the currency for your region.

Shopping from the US? We cover all US import duties and taxes, so there's nothing extra to pay when your order arrives. Because we're based in Australia, your bank or card provider may add a small international transaction fee. That fee comes from your bank, not from us.

For orders to other countries, customs duties, import taxes and handling charges are not included in our prices and are your responsibility.

We may change our prices from time to time. A price change will never affect an order you have already placed and paid for.

If a product is listed at an obviously incorrect price because of a genuine error, we will contact you before processing your order and give you the choice of paying the correct price or receiving a full refund. We will not simply cancel your order without telling you.

We accept the payment methods shown at checkout. Payments are processed securely by Shopify Payments and other providers. We never see or store your full card number.

Discount codes

- Each discount code gives you the discount shown in the offer, for the dates shown in the offer, while stocks last, unless stated otherwise.
- One code per order. Codes cannot be combined with each other or with any other promotion, sale or offer.
- Codes do not apply to bundles, multi-packs or already discounted items, unless the offer says they do.
- Codes do not apply to gift cards, shipping or taxes.
- Discounts cannot be applied retrospectively to orders already placed.
- We may vary or withdraw a code at any time, but this will not affect an order you have already placed.
- Standard returns and refunds apply under our Refund Policy. If you return part of an order that used a discount code, the refund is the amount you actually paid for those items.

6. Orders and pre-orders

When you place an order you are making an offer to buy. Your order is accepted when we send you an order confirmation email.

Some items are offered on pre-order, and we display an estimated delivery date at the time you order. We will keep you updated by email if that date changes.

If a pre-order is going to be delivered materially later than the date we advertised, we will tell you as soon as we know, and you may cancel for a full refund at any time before your order is dispatched. You do not lose any rights under the Australian Consumer Law by ordering a pre-order item.

Where an order includes both in-stock and pre-order or out-of-stock items, we may ship it in more than one parcel. You will receive a separate tracking email for each parcel.

7. Delivery

We ship within Australia and to selected countries shown at checkout. Delivery timeframes given on the site are estimates, not guarantees, and can be affected by carrier delays outside our control.

Risk in the goods passes to you on delivery. If your order arrives damaged, take a photograph and email us within 7 days at janeford@onceadayco.com and we will make it right.

8. Returns and refunds

Our Refund Policy sets out how returns, exchanges and refunds work, including any change-of-mind returns we offer.

Our Refund Policy is in addition to your rights under the Australian Consumer Law, not instead of them. Where the two differ, whichever gives you more applies.

9. Our daily content

Scanning the QR code on our products or cards takes you to a daily message hosted at onceadaycontent.com.

This content is general wellbeing and mindset content. It is not medical, psychological, health or professional advice, and it is not a substitute for care from a qualified professional. Please do not rely on it as a diagnosis or treatment for any condition. If you are struggling, please speak to your doctor or a qualified practitioner.

If you or someone you know needs support, in Australia you can contact Lifeline on 13 11 14, and in the US you can call or text 988, at any time.

We aim to publish content every day and to keep the QR links working, but we do not guarantee uninterrupted availability. Content may be updated, changed or removed. The content is provided free of charge alongside our products.

10. Intellectual property

All content on this site and on onceadaycontent.com, including the daily messages, text, images, designs, logos and the phrases "One scan. One minute. Once a day." and "small acts. big impact.", is owned by us or used under licence, and is protected by copyright and trade mark law.

You may read, save and share our daily content for your own personal, non-commercial use. You may not copy, republish, resell or use it commercially, or use our branding, without our written permission.

If you send us feedback, ideas or suggestions, we may use them without any obligation to you.

11. Reviews and things you post

If you send us a review, photo or comment, you keep ownership of it, but you give us permission to use, display and reproduce it in our marketing across our website, email and social channels, with credit where practical.

You confirm that anything you send us is your own, is accurate, and does not infringe anyone else's rights. We may decline to publish, or remove, anything unlawful, offensive or misleading.

12. Other websites and links

Our site may link to other websites we do not control. We are not responsible for their content, products or privacy practices. Linking to a site does not mean we endorse it.

13. Our liability

This section is subject to section 2 above and does not limit your rights under the Australian Consumer Law.

We take reasonable care to keep our site accurate, secure and available, but we do not promise that it will always be uninterrupted or error-free.

To the extent permitted by law, and except for our obligations under the Australian Consumer Law, we are not liable for loss or damage that was not reasonably foreseeable, or that was caused by something outside our reasonable control.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law.

14. Automated agents and AI tools

If you use an automated agent, bot or AI tool to browse or transact on our site on your behalf, it must identify itself honestly and must not attempt to disguise itself as a human. We may block automated access that places unreasonable load on our site, attempts to scrape our content, or interferes with other customers.

15. Changes to these terms

We may update these terms from time to time. The "last updated" date at the top will change when we do.

Any change applies only from the date it is published, and never retrospectively to an order you have already placed. The terms that apply to your purchase are the ones in force on the day you ordered.

16. If something goes wrong

If you are unhappy with a product or with how we have handled something, please email janeford@onceadayco.com first. We will respond within 5 business days and genuinely try to sort it out.

If we cannot resolve it between us, you can contact the consumer protection agency in your state or territory, or the ACCC at accc.gov.au. US customers can contact the consumer protection office in their state or the Federal Trade Commission at ftc.gov. Nothing in these terms prevents you from doing so.

17. Governing law

These terms are governed by the laws of Queensland, Australia. You and we submit to the non-exclusive jurisdiction of the courts of Queensland and the courts able to hear appeals from them.

If you are a consumer in another country, this does not deprive you of the protection of any mandatory consumer laws that apply where you live.

18. General

If any part of these terms is found to be unenforceable, that part is severed and the rest continues to apply.

If we do not enforce a right straight away, that does not mean we have given it up.

These terms, together with our Privacy Policy and Refund Policy, are the whole agreement between us about your use of this site.

19. Contact us

once a day co.
The Trustee for the RGMG Family Trust
ABN 58 522 510 571
Paddington, Queensland, Australia

Email: janeford@onceadayco.com